Teaching Online: Some of the Issues...

Client Expectations

  • 24/7/365
  • Instant gratification
  • Tech support

Response Time

  • 24-48 hours
  • My target - under 8 hours
  • "Easier to keep up than to catch up..."
  • Plan to give yourself some regular down time...

Non-Traditional Work Hours

  • Evenings, weekends and holidays are often the busiest times
  • Crunch times can get very hectic - end of August, etc.
  • Plan to spend a lot of time in front of the computer!

Archive All Incoming and Outgoing Messages

  • May need to document or replace lost files
  • Propriety issues - cover your back...
  • Address "but you said"... issues
  • Plagiarism issues

The Instructor's "Voice"

  • All you have is text...
  • Look for ways to personalize comments
  • Proper grammar & spellchecking is absolutely necessary
  • Instructors represent FPU/CPD to the broader community

SPAM Filtering

  • If your e-mail address is publicly accessible you will eventually get massive amounts of spam
  • E-mail software like Eudora Pro with Bayesian filtering is recommended

Virus Protection

  • Since you are in so many e-mail address books, you will also get exposed to every virus that exploits Outlook address book
  • Regular virus definition updates and regular virus scanning are a given when teaching online



Presentation developed by Bob Jost | Last updated July 9, 2004